Participation in CareConnect is available to all individuals who have or suspect they have a lysosomal storage disorder (LSD) such as ASMD (acid sphingomyelinase deficiency), Fabry, Gaucher type 1, MPS I (mucopolysaccharidosis I), and Pompe disease, whether they are on a Sanofi treatment or not on treatment. Your patients’ families and caregivers may also participate.

As soon as your patients enroll, they’re given an experienced team dedicated to helping them with questions or challenges along their unique journey. 
 

We will work with you to support your eligible patients with services tailored to their needs.

Patients can talk to their Case Manager about:
•    Health insurance
•    Financial assistance
•    Care coordination
•    Assistance through life transitions (such as traveling, moving, or changing insurance)

Patients can talk to their Patient Education Liaison (PEL) about:
•    Disease & treatment education
•    Inheritance information
•    Assessments & testing
•    Locating a healthcare provider to discuss testing

When requested, CareConnect can provide in-person and telephone interpretation services in Spanish for patient support services.

If you have further questions about CareConnect or how we may provide support for your patients, a Case Manager is available to speak with you Monday through Friday, 8AM-6PM EST.  

For English, press 3. Para español, oprima 7. 

Call 1-800-745-4447 or email info@CareConnectPSS.com. 
 

Newly diagnosed?
We can provide in-person education and disease-specific resources.

In need of assistance with family history?
We can provide information on medical family trees, genetic testing, and diagnostic labs. 

Just starting treatment?
We can assist with insurance verification and help your patient understand their coverage. 

Traveling or moving?
We can help your patient find treatment centers and resources related to home infusions, moves, vacations, and other logistical challenges related to their care.

Managing insurance changes?
We can help your patient navigate insurance changes related to employment, marital/dependency status, or other eligibility matters.
 

If you have further questions about CareConnect or how we may provide support for your patients, a Case Manager is available to speak with you Monday through Friday, 8AM-6PM EST. 

For English, press 3. Para español, oprima 7.
Call 1-800-745-4447 or email info@CareConnectPSS.com.
 

If your patients need financial assistance to access a Sanofi treatment for their rare disease, we may be able to help. CareConnect offers programs that may be able to help eligible patients manage out-of-pocket costs related to their therapy if they cannot access treatment through their health plan or do not have healthcare coverage.
 

You can help streamline the application process for eligible patients by sending them a link to a digital consent form that immediately enrolls them upon their electronic signature.

The CareConnect Copay Program* helps eligible patients in the U.S. who are prescribed certain Sanofi therapies pay for eligible out-of-pocket drug costs and certain infusion-related charges, including copays, coinsurance, and deductibles, up to the program maximum.

*Not valid for prescriptions paid, in whole or in part, by Medicaid, Medicare, VA, DOD, TRICARE, or other federal or state programs including any state pharmaceutical assistance programs. No claim for reimbursement of any out-of-pocket costs covered by the Copay Program may be submitted to any third-party payer, whether public or private, including but not limited to patients’ insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), or any other type of medical savings account. This program is not valid where prohibited by law, taxed, or restricted. Sanofi reserves the right to rescind, revoke, terminate, or amend this offer, eligibility, and terms of use at any time without notice. Any savings provided by the program may vary depending on patients’ out-of-pocket costs. Patients will receive all program details upon registration.
 

The CareConnect Patient Assistance Program was established in the U.S. to provide certain Sanofi therapies at no cost to eligible patients who do not have health insurance or cannot access an eligible product under the terms of their insurance plan. This program is considered a temporary solution until coverage can be secured.

CareConnect offers additional programs designed to solve obstacles eligible patients may encounter while accessing and maintaining therapy.

Sanofi’s Product Services team provides dedicated Product Account Managers to assist with your purchasing needs for all Rare Disease Products. 

Our Product Services team can assist with:

• Shipping and monitoring your orders to ensure accuracy, address delivery delays, and provide tracking information
• Providing infusion/refill reminders (where appropriate) in advance of a patient’s infusion/refill to help coordinate timely and accurate delivery of each shipment
• Returns, invoices, purchase history, and billing information
• Providing after-hours and holiday on-call emergency services
   

Rare Disease Products can be purchased through authorized distributors, specialty pharmacies, or directly through Sanofi. For more information on how to purchase, please contact Sanofi’s Rare Disease Product Services team at 1-800-745-4447, option 1, or email CO@Sanofi.com.