Personalized support services for you
CareConnect Personalized Support Services provides a variety of individualized resources to help you and your family as you navigate life with a rare disease. And we’ll provide support and education to those who are by your side on your journey – whether that’s family, friends, or others in your community.
What does support mean to you?
As soon as you enroll in CareConnect, you'll have access to a range of education and support resources.
Are you interested in educating yourself, your family, your care team, your school, or your employer about your condition?
Are you looking for assistance with insurance verification, understanding coverage, changing providers or plans?
Are you in need of care coordination as you prepare to move or travel?
Are you curious about your family medical history, genetic testing, or diagnostic labs?
Are you seeking help with out-of-pocket costs or other financial questions?
Are you hoping to participate in programs or hear from others who understand living with a rare disease?
How we can help you
Dedicated Team
Your own dedicated Case Manager and Patient Education Liaison (PEL) for each step of your journey
Treatment Access
Support to help you navigate insurance and explore available financial assistance programs and eligibility requirements
Educational Resources
Meetings and materials to help you understand your condition and how it may run in your family
Care Coordination
Assistance with coordinating care and treatment access during times of travel or transition, such as moving or changing insurance
Educational Events
Opportunities to join educational programs and hear from people who share the experience of living with a rare disease like yours
Ways to connect
At CareConnect, we offer a few different ways for you to connect with us.
You can enroll, which connects you to a dedicated team who can offer support.
If you would like more information, you can contact our team directly by phone or click the button below to request more information by email.
For English, press 3. Para español, oprima 7.
Call 1-800-745-4447 or email info@CareConnectPSS.com.
Anais, Sanofi Team Member
Legacy of hope and impact
For more than 40 years, Sanofi has been dedicated to developing and delivering transformative therapies for people affected by rare diseases. Sanofi pioneered the first enzyme replacement therapy (ERT) in 1991 and first-line substrate reduction therapy (SRT) in 2014—now standard treatments for lysosomal storage disorders. Our research continues to advance new treatments and the scientific understanding of these conditions, but our commitment does not stop with treatment.
In addition to offering support services and financial assistance programs to help patients and families post diagnosis, Sanofi works closely with advocacy organizations to raise awareness and advocate for improved access to care.
CareConnect is part of Sanofi’s legacy of innovation, compassion, and dedication to improving the lives of people affected by rare diseases. Our work is making a difference in the world, but our ultimate goal is to make a difference for you.
MAT-US-2408956-v1.0-10/2024. Last Updated: October 2024